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Remedy FrontRange swap
Abilitec Drops Remedy to Join FrontRange Solutions
Abilitec Ltd, a specialist in IT Service Management deployments and previously a
Remedy reseller, has joined the FrontRange Solutions reseller community to sell
FrontRange IT Service Management. Abilitec has been attracted by the levels of technical
and marketing support provided by FrontRange, as well as the company's IT Service
Management technology, which complements Abilitec's existing portfolio of products
and services.
FrontRange IT Service Management provides the framework to deliver best practice
IT service management solutions to small, medium and distributed enterprises. Abilitec
has identified FrontRange IT Service Management as an opportunity to enter new markets
as well as provide additional solutions to its existing customers and believes that
service providers in particular will invest in service management to deliver increased
customer satisfaction and cut the cost of IT ownership.
See a live demo of FrontRange´s brand new ITSM product
Learn the value of ITIL® for your business and customers.
Based on the ITIL (IT Infrastructure Library) standards, the FrontRange solution
can be deployed either in a modular fashion as the customer requires or as a total
solution. Mark Cowan, managing director, Abilitec Ltd, commented: "FrontRange IT
Service Management is easy for customers to use and straightforward to deploy. It
provides the business with a consolidated, real-time view of the current IT support
issues in their business, what is being done to resolve them and any potential knock-on
effects."
For his part, Andrew White, director of business development at FrontRange Solutions
said, "Abilitec is a valuable addition to the FrontRange Solutions partner community.
It has demonstrated exceptional consultancy and integration skills to nurture long
term customer relationships and become a trusted IT provider. We see this as a great
opportunity to increase revenue for both Abilitec and FrontRange."
FrontRange IT Service Management is built for growing and distributed enterprises
and does not require a costly retrofit. Based on a .net platform, it integrates
with existing and future solutions by sharing a common platform with the entire
FrontRange Solutions suite, allowing for end-to-end integration of all CRM, communications
and service management applications to grow and scale with a company in one location
or across the world.
Links
CRMToday
ContactCenterWorld.com
bios
- technology for business
For more information and to register, please contact
sales@abilitec.com
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