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Abilitec and Fusion Business Solutions join forces to complement their Business Service Management (BSM) offerings

18th May 2004

London, 18 May 2004 : Abilitec (a leading provider of OSS Service Assurance solutions) and Fusion (a leading provider of Service Management solutions) has announced a strategic partnership enabling them to combine their core competencies into a seamless Business Service Management offering.

Both companies acknowledge the immense power gained by fully integrating IT Infrastructure Monitoring systems with Service Management workflow-based systems. These technologies enable organisations to seamlessly align their IT with their business processes by implementing best in breed products and best practices methodologies such as ITIL.

Andy Onacko, Director of Abilitec, said "This is a very exciting opportunity for Abilitec and it's customers. From our experience we have learned that our customers would prefer to deal with solution providers who share their vision and collaborate in helping them achieve their business goals. Having worked with Fusion on a number of projects, I am very pleased that we have formalised our relationship so that we can offer our customers a fully integrated, end-to-end Business Service Management solution.

Raj Jandu, Director of Fusion Business Solutions said "As the number one partner for Remedy, a BMC Software company in the UK, it makes sense for us to partner with the number one Micromuse partner. Our combined knowledge and delivery capabilities allow us to deploy solutions within a fraction of the time and at a lower cost than our competitors. This in turn will provide our customers with a rapid return on their investments"

About Abilitec and Fusion

Abilitec has many years experience in delivering solutions based on the Micromuse Netcool product suite. As one of Micromuse's longest serving partners, Abilitec has recently been elevated from Platinum Partner status to Trusted Partner status.

Fusion Business Solutions, are experts in delivering Service Management solutions based on the Remedy technology platform. They provide strategic advice, recommend approaches and technology and implement solutions, based on many years of experience. These service management solutions are typically workflow based and web-enabled and are in two broad areas - IT Management and Service & Support. As Remedy's Number 1 partner in the UK they are committed to Remedy's market leading AR Platform technology

About Micromuse

Micromuse is a global software company that delivers industry-leading business and service assurance solutions to organizations worldwide. During the 14 years since our company's inception, our flagship Netcool? brand has become synonymous with scalable, real-time, end-to-end management of complex IT and telecommunications infrastructures. Our comprehensive range of Netcool solutions enable service providers, equipment providers, corporate enterprises, and government agencies to extract maximum value from their mission-critical applications, systems, and networks.

About Remedy, a BMC Software company

Remedy, a BMC Software company, delivers Service Management software solutions that enable organizations to align internal and external service and support processes to business goals. More than 10,000 customers worldwide, from small and medium businesses to global enterprises, have chosen Remedy software to automate their support processes, improve service levels, manage assets, and lower costs. Remedy's highly flexible, best-practice applications enable enterprise-wide Business Service Management, and allow customers to easily adapt to unique and changing requirements.

Remedy customers include 75 percent of Fortune 100 companies and 60 percent of Global Fortune 500 companies. Remedy customers worldwide have employed solutions developed throughout the company's 14 years of product evolution and investment. Locate additional company and product information at www.remedy.com

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