Abilitec Technology Partners

Business services are EXPANDING
Support systems are increasing in COMPLEXITY
Support teams are GROWING

Introducing MTM - the OSS assurance system from Abilisoft

Organisations are continually looking for ways to improve business services and increase their competitive edge.

In order to do this, investment in Operational Support Systems (OSS) is increasing and they are being deployed more quickly than ever before. The ongoing deployment of these sophisticated tools means investing ever increasing resources of time, money and expertise to ensure they operate to their full potential.

The introduction of best practice frameworks such as eTOM and ITIL requires a greater accountability of operational control throughout the business. This increases the requirement to provide assurance of all business critical systems. For OSS teams, this creates the need to "monitor the monitor".

MTM has been designed to help OSS teams meet these business challenges.

IMPROVE the management of your OSS environment
PROVIDE a simplified view of your OSS platforms
INCREASE the efficiency of your support teams

Enabling Enterprise Event Notification - Ensuring Resolution

Established in 2000 to develop and provide automated, broad-scale notification and interaction solutions, AlarmPoint is now the recognized leader in event notification and resolution applications. AlarmPoint products are in active, enterprise-wide deployments with the largest most complex IT organizations in the world.

• Capturing, controlling and instrumenting an improved event process
• Matching the events in a moment, to personnel best suited to resolve
• Notifying, with context and personalization on any global device
• Escalating and informing throughout the resolution process
• Enabling the "resolver" to solve the incident by taking an action to cure
• Proactively informing all affected IT service users…

Codima understands the issues today's organizations are facing when running their networks. Expectations on VoIP quality of service increases, downtime is simply not acceptable, compliance is necessary, new legal regulations worldwide demand accurate inventory information at the same time as IT managers need to achieve more with less.

Codima has designed Codima Toolbox to help reduce costs, save time and successfully manage network infrastructures from beginning to end. Codima's versatile cost efficient technology targets all issues of running today's complex networks.

Codima Toolbox is the ‘must have’ for pre-assessment and post-deployment testing and readiness for VoIP. Pre-assessment used to be a ‘nice to have’ product, but with today’s increasing demand for successful VoIP implementations, pre-assessment products have become ‘must haves’. Codima Toolbox provides VoIP pre-assessment tools, traffic simulation, post- deployment monitoring and troubleshooting tools as well as add on modules.

Codima Toolbox is unique in offering a network inventory solution introducing network visualization integrating directly with Microsoft® Office Visio®. The multi vendor network inventory solutions help organizations identify what devices and what software they have installed over their entire network infrastructure. Visual control and automated inventory significantly simplifies IT budgeting and auditing, enhancing cost efficiency and compliance.

Compuware Vantage, an IT service management solution, enables business-driven service delivery by combining business-focused reporting, end-user experience monitoring and application analytics with infrastructure and service desk metrics, whether provided by Compuware solutions or third-party tools. This unique combination allows IT to align its services around business-critical objectives with a real-time, comprehensive picture of service delivery.

IBM helped pioneer information technology over the years, and it stands today at the forefront of a worldwide industry that is revolutionizing the way in which enterprises, organizations and people operate and thrive.

IBM Tivoli software can help you to optimise your IT Infrastructure.

Attaining peak performance requires the best utilisation of resources available and the flexibility to respond to changing business demands. Leaders in the IT industry can utilise tools to manage their environment more efficiently and maximise their IT investments

Are your costs escalating? Are your servers underutilised? Are you spending too much on energy? Are you running out of resources to manage it all? Can you respond effectively to changing business priorities?

IBM offers IT Optimisation solutions that can reduce costs while improving IT service delivery to enable a more flexible IT environment.

Ipanema provides advanced application traffic management solutions that align the network and business application performance.

The Ipanema Business Network Optimization solution is simple, automated and scalable and allows enterprises to easily control, guarantee and accelerate the performance of their critical applications according to their business priorities and regardless of network conditions.

• Full Visibility of application flows over the network,
• Global and dynamic Optimization of network resources,
• Transparent application Acceleration,
• Network Application Governance functions,
• Scalable Service Delivery capabilities.

Managed Objects Business Service Management (BSM) lets you more effectively monitor and manage availability and performance of the applications and services you deliver to the business. Because Managed Objects solves the critical IT challenges that have hindered IT organizations for so many years, IT organizations are able to deliver measurably higher IT service quality. To enable higher service quality, BSM relieves key pain points in the areas of IT outages, risk, and business impact. By implementing one or more of our BSM solutions, you can expect a number of significant benefits, here's just a few:

• Reduce IT outages, and their duration, by 50% or more
• Lower the risk of IT outages caused by configuration changes
• Understand the business impact of IT service disruptions