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AlarmPoint - For Business Continuity Planning
Automating event notification and resolution with one enterprise wide system solves
costly, inefficient processes and reduces the risk of IT Service and Business interruption.
Enterprises today often face common event notification problems including:
- Slow, inconsistent notification
- Error prone manual processes
- Incorrect, dated personnel contact information
- Inability to accurately ensure incidents are resolved
- Use of "send and hope" email overloads everyone
- Events, users and configuration items are not associated
- Escalation process is tribal knowledge
AlarmPoint catches and matches exceptions in ITIL processes including Incident,
Service, Support, Change and Configuration. The events are quickly matched to the
correct personnel using schedules, subscriptions and attributes to build a team
of qualified personnel instantaneously. AlarmPoint then notifies the personnel on
any device, escalating until the event is resolved and service impact is prevented.
Automating the Event Notification and Resolution process delivers quick tangible
improvements to small, medium and global IT organizations including:
- Eliminate manual callout processes
- Locate the correct person on the right device, at the right time
- Update all relevant systems and stakeholders
- Ensure recipients acknowledge and/or cure with 2-way interaction
- Audit the notification and resolution process
For more information, please contact
sales@abilitec.com
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