Netcool Realtime Active Dashboards

Today's business services are more complex than ever. They are composed of an ever-changing mix of legacy and next-generation technologies that cross many operational silos. When service problems occur, operations staff frequently must utilize silo management tools and manual correlation to identify the cross-domain service impact and root cause. The results? Longer mean time to resolution. Higher costs. And very often — lost revenue.

Service modeling and measurement tools can help organizations overcome these challenges by providing greater visibility into service status and dependencies. However, most traditional tools do not offer the integrations — across the breadth of event and dependency data sources — that are needed to provide holistic service visibility. To further complicate matters, these tools also lack the real-time tracking of service level agreements (SLAs) and key performance indicators (KPIs) that operations staff, business users and customers increasingly require.

To effectively streamline problem resolution and optimize service, operations staff need an automated way to:

• Maintain accurate service models.
• Identify service failures and degradations.
• Track critical business and operational indicators.
• Prioritize response based on business impact.

Netcool®/Realtime Active Dashboards™ helps business and operations staff understand the complex relationships between business services and supporting technology. It gives organizations advanced, real-time visualization of services and processes in a comprehensive service dependency model. Netcool/Realtime Active Dashboards incorporates data from a broad array of IT resources and business support systems that contribute to defining a service. Examples include applications, systems and network devices, and business-related assets such as transactions, revenue and customer records. This information is populated into a real-time, federated service model for automated service impact analysis, root-cause analysis and service level tracking.

Because Netcool/Realtime Active Dashboards provides complete visibility into business services and processes, you can use it to:

• Understand the cross-domain dependencies as they exist—in real time.
• Strategically align business and operational requirements.
• Dynamically track operational, business and customer SLAs and KPIs.
• Automatically assess the impact of availability, performance, security and business events on service health.
• Implement service quality improvements and mitigate business risk.