Tivoli Business Services Manager (TBSM)

Tivoli Business Service Manager delivers real-time service visibility and intelligence to maximize performance.

Line-of-business and operations executives, managers and staff can gauge how the business is actually delivering against defined revenue, growth and operational objectives.

• Manage the ongoing health of services, processes, transactions, missions, and business activity
• Speed problem resolution with automated service impact and root cause analysis
• Automate service model maintenance via a dynamic federated information model
• Leverage and improve return on existing 3rd party and IBM management tools
• Deliver service intelligence via real-time service scorecards, key performance indicators (KPIs) and SLA tracking