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Support
Abilitec delivers cost effective Tivoli Netcool software support to a wide range
of FT100 companies. Our dedicated team of specialist Netcool support consultants
deliver Tivoli Netcool software support at very competitive rates.
When you call the Abilitec helpdesk day or night, you reach immediately a Netcool
expert who understands you. No need to explain your environment, applications and
other systems every time you call for support?
To maximise the value of your software investment, you need the best support services
available. You need support that understands your vision, your industry, your technology
and your environment. You need dedicated services that go far beyond the basis hotline
help and include a wide range of support capabilities which is exactly what we at
Abilitec provide.
Abilitec's customers are provided with high quality consulting, education and support
services from our professional services organization.
Business Benefits of the Abilitec Help Desk:
- Reduction in Mean Time To Recovery
- Enhanced Internal & External service levels
- Reduced Operational Cost
- Increased Employee Productivity
Once Abilitec is responsible for your maintenance service,
we conduct an on-site audit of the system(s) being supported. We then turn that
information into a detailed reference document and organisational overview that
is continually updated as your enterprise grows. Utilizing this documentation our
help desk engineers can continuously deliver first-rate support for your enterprise
systems.
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